Brenda Spain, Ind. Senior Sales Director

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• Satisfying Customers

  It takes vision and a sense of who you are as a business to earn customer loyalty. Defining your desired customer experience may involve technology, but that shouldn’t be your only consideration.
  
  

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• Making Successful Decisions

  People who make good decisions do so strategically, but they’re also willing to act quickly when they realize they have made the wrong choice.  Once you realize which decisions are really important, use these four strategies to make sure you get what you want.

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• Maximizing Video

  You’ve probably heard it before, but just in case, here’s another take on how get the most out of video.

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• Best Books

  Fill up your shelves (or someone else's) with these 20 best books on business and leadership.

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• Business Benchmarks

  In the last year, Minnesota has been ranked the second-best place to live, and also the worst place to live (for our weather). Making sense of our economic competitiveness is tougher. To get started, review the Minnesota Chamber’s Minnesota 2020 Business Benchmark Report.
  
  

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• The Skills Gap

  Business and education are coming together in Central Minn. to address a growing worker shortage.
   
  This article by Kelti Lorence first appeared in the January-February 2020 issue of Business Central Magazine.  Following are the sources used in the story:
  https://mn.gov/deed/newscenter/publications/trends/september-2019/mfg-hiring-difficulties.jsp
  https://www.minnstate.edu/media/newsreleases/2019/07-08-19.html
  https://www.ifound.org/initiative-quarterly/current-issue/
  
  

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• The New Kids in Town

  The New Kids in Town
  Make the most of the talents Gen Z brings to your workplace
  This article by Tracy Knofla first appeared in the January-February 2020 issue of Business Central Magazine.  Following are the sources used in this article:
   
  Delltechnologies.com 
  Newsweek.com
  Bureau of Labor Statistics: Bls.gov
  
  

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