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• Improve Your Zoom Meetings

  Turn on your audio and video; look at the camera, not at yourself; don’t eat unless your holding a dinner party; be on time…. There are several more that will help you -- and your co-meeting attendees – put your best face forward.

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• Company Culture in 2020

  Culture matters to employers and employees.  Demographic shifts, diversity, talent shortages, automation and more play into what that culture looks like. And it’s only going to get more complicated. According to Fast Company, by 2030 teams will become more diverse and effective communication will be harder.
  
  

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• 10 Leadership tips to ignore

  This isn’t new, but it’s surprisingly relevant. If you can’t measure it, then you can’t manage it.  Wrong!  Leaders are born and not made.  Wrong! No news is good news.  Wrong!  Smart Brief explains their reasoning and shares seven more pieces of advice to ignore.

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• Satisfying Unhappy Customers

  Wouldn’t it be great if every customer who comes your way left happy?  Pretty unlikely.  But you can diffuse a lot of uncomfortable situations with a little tact and the occasional perk

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• Risk Assessment

  The July August 2020 President’s Letter borrowed original text, with permission, from a scientific article called “The Risks – Know Them – Avoid Them.” by Erin Bromage, Ph.D., associate professor of biology at the University of Massachusetts.
  
  

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• Make Better Decisions

  Managers make about three billion decisions each year, and almost all of them can be made better.   In a three-month study of 100 managers, the Harvard Business Review found that managers who made decisions using best practices achieved their expected results 90 percent of the time, and 40 percent of them exceeded expectations.  The good news is that there are ways to consistently make better decisions by using practices and technologies based on behavioral economics.
  
  

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