Lunchtime Learning: Navigating Conflict in Customer Relations

Conflict in the workplace happens every day.  Because it is so common, each of us needs to develop the skills necessary to manage it productively. Your level of emotional intelligence (EQ) has a direct impact on how you can proactively choose to respond to conflict thus creating productive conflict. In discussion, we will consider the three types of conflict along with your natural response styles. Combining Emotional Intelligence with our natural style can help increase our success when navigating difficult situations. Any employee who wants to improve their customer relation, conflict resolution, and leadership skills will find this class especially useful.
 
Gary Foster obtained an M.A. degree in Human Resource Management from Briar Cliff University and has 18 years of human resource experience in the areas of employee training and development, recruiting and retention management, and strategic workforce planning. He teaches at both Ridgewater College and St. Cloud Technical and Community College.
 
Thank you, Brenny Transporation, for sponsoring this session.